Contact & support
A question about Fidigo, your loyalty programme or a Wallet card? Email us. For balance or reward enquiries, please also name the business concerned.
mdarfi@syfast.frFidigoContact address25 Clément Ader, Vélizy-Villacoublay, FranceContact for your data
For enquiries submitted to Fidigo France on syfast.fr, you can contact the activity’s operator at mdarfi@syfast.fr or write to the contact address: 25 Clément Ader, Vélizy-Villacoublay, France.
Information you provide
The form collects your first name, business, city, country, number of locations, email or phone number and contact preferences. Your address and message are optional. If you arrive from pricing or the calculator, your selected parameters accompany your enquiry. The language, date and your agreement are also recorded.
How information is used
This information is used to respond to your enquiry, understand your project and follow up on our exchanges. The requested agreement covers this processing; it does not subscribe you to a newsletter or place an order. Technical connection data also helps protect the form against abuse.
Access and service providers
Enquiries are intended for the people handling them at Fidigo and are stored on the website hosting service. Technical providers may process data needed to operate their services. Information sent by email is also processed by email providers.
Retention
Enquiries are retained to handle them and follow up on exchanges. Retention must remain related to those purposes and applicable obligations. You can contact us to ask what information is held about you or request its deletion.
Preferences and fonts
The website temporarily stores your pricing choices and calculator context in browser session storage to help you navigate to the contact form. Some fonts are loaded through Google Fonts, which may transmit connection data to Google.
Apple Wallet and Google Wallet cards
This policy describes the website and contact enquiries. Adding a card to Apple Wallet or Google Wallet is also subject to the provider’s privacy rules and the business’s programme. For card data enquiries, email us and name the business concerned. Do not send passwords or Apple or Google account credentials.
Your data requests
Email our contact address to request access, correction or deletion of your information, withdraw your agreement or exercise other rights applicable to your situation. Describe your request and the contact details used in your exchange. Proportionate identity verification may be necessary.